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Technical Support

A skilled technician at the other end of the line

Our technicians provide speedy solutions for your unexpected everyday tech issues. Whether it’s a simple question or a complicated problem, they’ll support you until the matter is resolved.

Types of support offered

Frequently asked questions

  • 01 Can you provide on-site support if needed?

    Our teams are equipped to intervene both remotely and on-site, depending on the nature of the situation and your needs.

  • 02 How can I track the status of my support requests?

    Over 95% of requests are resolved on first contact. More complex cases are handled by a dedicated consultant who ensures thorough follow-up and full documentation to prevent recurrence.

  • 03 Do you offer training to help my employees solve common issues?

    Yes, we provide training and personalized documentation, tailored to the specific needs of your company.

  • 04 How do you manage support for IT equipment used in harsh environments (dust, humidity on job sites)?

    When selecting systems, we take operating conditions into account in order to deploy equipment that is durable and well-suited to the environment.

Got more questions? Send us a message at allo@bolean.com; we’ll be happy to help!

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BOLÉAN is your strategic and technological partner you can count on to reach new heights.